wm996 Privacy Policy

wm996 ("wm996", "the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the wm996 platform at wm996.asia. This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with your use of the wm996 online gaming services, including our sportsbook, live casino, slots lobby, and all associated account management and customer support functions.

This Policy applies to all registered wm996 account holders, prospective players who visit wm996.asia without registering, and any individual whose personal data is processed by wm996 in connection with the platform. By accessing the wm996 platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read alongside the wm996 Terms & Conditions, which govern the overall contractual relationship between you and wm996, and the wm996 Responsible Gaming policy.

wm996 collects the following categories of personal data, depending on the nature of your interaction with the platform:

wm996 does not collect or process sensitive personal data (such as health information, religious beliefs, political opinions, or biometric data) in the ordinary course of operating the platform, except where required by applicable anti-money laundering regulations or similar legal obligations.

wm996 collects personal data through the following channels and mechanisms:

• Direct collection: Information you provide when completing the wm996 registration form, submitting identity verification documents, initiating deposits or withdrawals, contacting customer support via live chat, or completing any other form or process on the platform.
• Automated technical collection: Data collected automatically when you access the wm996 platform, including IP address, device identifiers, browser characteristics, session data, and interaction logs. This data is collected via standard web server logs, session management systems, and device fingerprinting technology.
• Cookie and tracking technology: wm996 uses cookies and similar tracking technologies on the platform. Full details of the cookies used and your choices regarding cookies are set out in Section 6 of this Policy.
• Third-party sources: wm996 may receive data about you from third-party identity verification service providers, fraud prevention databases, and payment processors in connection with the KYC and payment verification processes. Data obtained from these sources is used solely for the purposes set out in Section 3.
• Transactional data: Data generated by your activity on the platform, including betting history, game results, bonus status, and account wallet transactions, is collected and stored as part of the normal operation of the platform.

wm996 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and administering your wm996 account, including processing your wm996 login, managing your wallet, and processing deposits and withdrawals.
• Identity and age verification: Verifying that you meet the eligibility requirements for a wm996 account, including confirming that you are 21 years of age or older and that the information you have provided is accurate.
• Contract performance: Fulfilling our obligations to you under the wm996 Terms & Conditions, including processing bets, settling game outcomes, paying winnings, and administering bonuses and the VIP loyalty programme.
• Legal and regulatory compliance: Complying with applicable anti-money laundering (AML) laws, know-your-customer (KYC) requirements, tax reporting obligations, and any other legal obligations applicable to the operation of the wm996 platform.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct. This includes the use of automated fraud detection systems that analyse account behaviour patterns.
• Platform improvement: Analysing aggregated usage data to improve the platform's performance, user experience, game selection, and promotional structures.
• Responsible gaming: Monitoring account activity for indicators of problem gambling behaviour and delivering responsible gaming interventions — such as cooling-off prompts and self-exclusion enforcement — where appropriate.
• Customer support: Responding to your enquiries, resolving disputes, and delivering technical support in connection with your use of wm996.
• Marketing communications: Sending promotional emails, SMS notifications, and personalised bonus offers to registered players who have consented to receive such communications. You may opt out at any time through your account notification settings.

wm996 will not use your personal data for purposes incompatible with those described above without first obtaining your consent or having another lawful basis to do so.

wm996 processes personal data under the following legal bases, depending on the purpose for which the data is used:

• Contract performance: Processing necessary to perform the agreement between you and wm996 under the Terms & Conditions, including account management, bet processing, payment handling, and bonus administration.
• Legal obligation: Processing required to comply with applicable AML regulations, KYC requirements, tax reporting obligations, and other legal duties imposed on wm996 as an operator of an online gaming platform.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, multi-account detection, responsible gaming monitoring, and platform improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing of your data for marketing communications and non-essential cookies, where your consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

wm996 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, and other payment service providers, for the purpose of processing deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist wm996 in verifying the identity and age of registered players and screening against applicable watchlists.
• Game studio providers: Licensed game studios whose software is available through the wm996 platform may receive limited session and outcome data necessary to deliver and settle game rounds. These providers are contractually prohibited from using this data for purposes beyond the provision of game services.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers who process data on behalf of wm996 under data processing agreements that impose equivalent data protection obligations.
• Regulatory and law enforcement authorities: Competent regulatory authorities, law enforcement agencies, courts, or government bodies where disclosure is required by applicable law, court order, or regulatory direction.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of the assets of wm996, personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

wm996 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) on the wm996.asia platform. Cookies are small data files stored on your device that enable the platform to recognise your browser, maintain your login session, and deliver a personalised experience.

The following categories of cookies are used on the wm996 platform:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your wm996 login session, preserve your account preferences during a session, and enable core security functions. These cookies cannot be disabled without preventing use of the platform.
• Performance and analytics cookies: These cookies collect aggregated data about how users interact with the platform — which pages are visited, how long sessions last, and which features are used most frequently. This data is used to improve platform performance and user experience.
• Fraud prevention cookies: Device fingerprinting and behavioural analysis cookies that assist wm996 in detecting multi-accounting, automated bot activity, and other prohibited conduct.
• Marketing and preference cookies: Cookies that enable wm996 to personalise bonus offers and promotional content based on your previous interactions with the platform. These cookies are only used with your consent.

You can manage your cookie preferences through your browser settings. Disabling performance or marketing cookies will not affect your ability to use the core wm996 platform, but may affect the personalisation of your experience. Strictly necessary cookies cannot be disabled through browser settings while you are logged in.

wm996 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active accounts: Personal data associated with an active wm996 account is retained for the duration of the account's existence and for a period of not less than five (5) years following account closure, to comply with AML record-keeping obligations and to enable the resolution of any disputes arising from previous account activity.
• Identity verification documents: Copies of identity documents and verification records are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in compliance with applicable AML regulations.
• Transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years for AML, tax, and dispute resolution purposes.
• Customer support records: Live chat transcripts and support correspondence are retained for a minimum of two (2) years from the date of the interaction.
• Marketing data: Data collected for marketing purposes is retained until you withdraw consent or opt out of marketing communications, after which it is removed from active marketing systems within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

wm996 implements appropriate technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption of all data transmitted between your device and the wm996 platform;
• Encryption of sensitive personal data at rest, including identity verification documents and payment information;
• Access controls ensuring that personal data is only accessible to wm996 personnel and authorised service providers who have a legitimate business need to access it;
• Regular security audits and penetration testing of platform infrastructure;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While wm996 takes reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, wm996 will notify affected individuals as required by applicable data protection law.

The security of your wm996 account also depends on the steps you take to protect your own login credentials. Please refer to the account security guidance provided on the wm996 Login page and in the Terms & Conditions.

Subject to applicable data protection law, you have the following rights in relation to the personal data wm996 holds about you:

• Right of access: You may request a copy of the personal data wm996 holds about you, together with information about how it is used.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most account details directly through your wm996 account settings; for other corrections, contact support.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Note that wm996 may be required to retain certain data to comply with AML and legal obligations even following an erasure request, and erasure may not be possible where data is subject to such obligations.
• Right to restrict processing: You may request that wm996 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: Where processing is based on consent or contract performance and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. You may opt out of marketing communications at any time through your account notification settings.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of your data rights, contact the wm996 Data Privacy team at [email protected] with the subject line "Data Rights Request". wm996 will respond to verified requests within 30 days. We may need to verify your identity before processing a rights request.

The wm996 platform is strictly for individuals aged 21 years and above. 21+ wm996 does not knowingly collect personal data from individuals under the age of 21. If wm996 discovers that personal data has been collected from an individual under 21, we will immediately delete that data and close the associated account. Any deposits made by an underage individual will be returned, and any winnings will be voided.

Parents and guardians who believe that a minor may have registered a wm996 account or provided personal data to the platform should contact the wm996 support team immediately at [email protected] so that the matter can be investigated and resolved promptly.

wm996 operates on infrastructure that may involve the transfer of personal data to servers or service providers located in jurisdictions outside Malaysia. Where such transfers occur, wm996 takes steps to ensure that an adequate level of data protection is maintained, including:

• Transferring data only to jurisdictions that provide an adequate level of data protection as determined by applicable law;
• Using contractual safeguards — such as standard contractual clauses — with third-party processors in jurisdictions that do not have an adequacy determination;
• Ensuring that all third-party processors located outside Malaysia are bound by data processing agreements that require compliance with standards equivalent to those described in this Policy.

wm996 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, wm996 will notify registered players via the email address on file or by displaying a prominent notice on the platform. The "Last Updated" date at the top of this Policy will be updated to reflect the date of the most recent revision.

Continued use of the wm996 platform following notification of a change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you should cease using the platform and contact support to request account closure.

If you have questions, concerns, or requests relating to this Privacy Policy or wm996's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat widget on wm996.asia — the fastest channel for urgent queries.
• Email: [email protected] — for data rights requests, please include "Data Rights Request" in your subject line.

wm996 takes all privacy enquiries seriously and commits to responding within a reasonable timeframe. For formal complaints that cannot be resolved through our internal support process, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.